Information we collect
10Key may collect account details such as name, email address, workspace identity details, invited team-member information, and other information you provide through the site or workspace.
We may also process workspace content such as saved scenarios, uploaded files, branding assets, generated reports, usage analytics, billing details, and support or contact submissions.
How we use information
We use information to provide the platform, operate workspaces, authenticate users, process billing, support customer requests, improve product reliability, and understand how the platform is being used.
We may also use information to communicate about account access, transactional emails, billing events, product improvements, support follow-up, and other service-related needs.
Workspace content and files
Saved scenarios, uploaded files, client-facing exports, and related workspace materials are processed so the platform can store, organize, restore, generate, and deliver the work you choose to manage in 10Key.
You remain responsible for the content you upload or generate, including whether it is accurate, appropriate, and ready to share with a client or another third party.
Third-party service providers
10Key may rely on third-party providers for infrastructure, authentication, email delivery, file storage, analytics, and payment processing. These providers process data on our behalf as needed to operate the platform.
Examples may include billing and payment processors, email delivery tools, hosting providers, or other service providers that help run core product functions.
Retention and security
We use reasonable administrative, technical, and organizational measures to protect account and workspace information. No method of transmission or storage is guaranteed to be perfectly secure.
We retain information for as long as reasonably necessary to operate the service, satisfy legal or operational requirements, resolve disputes, and maintain platform records.
Your choices
You may update certain profile, workspace, branding, and billing information through the product, depending on your role and plan access. Workspace owners control team access and billing management for their firms.
If you need help with account access, billing, or privacy-related questions, contact 10Key and we will direct you to the right support path.
Contact
Questions about this Privacy Policy can be sent to support@10key.app.
Reach out to the 10Key team and we will point you to the right next step.
Contact support